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[Solved] How To Get NationBuilder Support That Helps

[Solved] How To Get NationBuilder Support That Helps

If you’ve run into challenges using NationBuilder’s software platform, don’t worry. You’re not alone.

NationBuilder is a powerful tool for building your website, managing your supporter list, raising money online, and sending email blasts. Anyone can use NationBuilder, but it can have a bit of a learning curve!

If you get stuck, need a quick answer, or want expert help solving a problem, here are three proven ways you can find NationBuilder support that helps.

#1: Search NationBuilder’s HOWTO documentation

Screenshot: NationBuilder’s support documentation
Screenshot: NationBuilder’s support documentation

The first (and best) step to getting NationBuilder support is to search NationBuilder’s official documentation

NationBuilder has in-depth and easy-to-read HOWTOs on common questions like connecting a custom domain, using lists and batch actions, sending a targeted email, etc. You can even search for articles!

But keep in mind that while NationBuilder’s official documentation holds a lot of knowledge, it’s written for a general audience. If you need help specific to you and your current situation, you’ll want to keep reading.

#2: Message NationBuilder’s support team

Anytime you use NationBuilder’s control panel, you can message NationBuilder’s support team directly to ask questions. (You can also message their support team at nationbuilder.com/support.)

Screenshot: NationBuilder’s in-app support chat
Screenshot: NationBuilder’s in-app support chat

For non-urgent requests, this is a great way to get in touch with NationBuilder’s team and get help.

But if you’re in a rush, this might not be your best option. NationBuilder’s usual reply time for in-app support messages is typically around one day.

#3: Contact your enterprise account manager

Screenshot: NationBuilder enterprise account manager summary (NationBuilder.com)
Screenshot: NationBuilder enterprise account manager summary (NationBuilder.com)

If you’re a NationBuilder Enterprise customer, you likely have an enterprise account manager as part of your plan.

Enterprise Account Managers take primary responsibility for the onboarding and ongoing success of NationBuilder’s Enterprise-level customers. Their primary role is to coach you on using NationBuilder’s software platform to achieve your objectives.

If you have access to an enterprise account manager, you should get to know them well! Customers that work closely with NationBuilde’s enterprise account team raise 600% more per donation and recruit 400% more volunteers to their cause.

But it’s important to remember that enterprise account managers are there to coach and advise you on using NationBuilder’s software platform, not to roll up their sleeves and help you do the day-to-day work. 

If you need a more hands-on partner, you’re looking for a NationBuilder Expert.

#4: Hire a certified NationBuilder Expert

Photo by: Matthew Henry
Photo by: Matthew Henry

NationBuilder Experts are independent contractors that NationBuilder has certified as genuine experts at leveraging NationBuilder’s software platform.

An experienced NationBuilder Expert can help in a variety of ways, including:

  • coding updates to your website theme;
  • making changes in your control panel;
  • sending email blasts, importing data; and 
  • hosting in-person or online training sessions.

Related: 5 reasons to hire a certified NationBuilder Expert

As independent contractors, NationBuilder Experts charge for their services. Typically, you can expect to pay by the hour or on a project basis. Either way, you can expect prompt support that gets the job done well and leaves you better off than you were.

Conclusion

If you’re using NationBuilder’s software platform, it’s essential to know how to get NationBuilder support that helps.

Whether you have a quick question or an urgent need, you can always:

  1. Search NationBuilder’s HOWTO documentation
  2. Message NationBuilder’s support team
  3. Contact your enterprise account manager
  4. Hire a certified NationBuilder Expert

Bonus: If you’re stuck and need help right now, get in touch with me at ianpatrickhines.com/help.

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